Tymetrix 360 Support for Law Firms
Law firm invoices getting rejected in Tymetrix 360? Backdated bills piling up? Smart eBill Team provides hands-on Tymetrix 360 support to help law firms submit compliant LEDES invoices, resolve rejections faster, and keep billing moving.
We act as an extension of your billing team—handling the details inside the platform so your attorneys and staff can stay focused on legal work.
What we do in Tymetrix 360
Our Tymetrix 360 eBilling support is designed for firms that need consistent submissions, fewer rejections, and clear follow-through.
LEDES invoice preparation and submission (including validation and formatting checks)
Rejection troubleshooting and resubmission management
Appeals support and documentation coordination (when permitted)
Billing guideline compliance review (UTBMS, task codes, narratives, expenses)
Client setup support and matter configuration assistance
Status monitoring and follow-up to keep invoices progressing
Training for timekeepers and billing staff on best practices and common pitfalls
Common reasons invoices get rejected in Tymetrix 360
Rejected invoices are rarely “random.” Most issues fall into predictable categories. We help identify the root cause and implement a repeatable fix.
Non-compliance with outside counsel billing guidelines
UTBMS/task code issues (invalid codes, missing codes, mismatched activity)
Narrative problems (blocked language, insufficient detail, formatting)
Time entry issues (block billing, minimum increments, duplicate entries)
Expense compliance issues (unsupported categories, missing receipts, caps)
Matter setup or timekeeper configuration errors
LEDES formatting errors (file structure, required fields, line-item rules)
Our process: from intake to clean submissions
We keep the workflow simple, transparent, and repeatable.
Intake + access alignmentWe confirm the scope (clients/matters), timelines, and the firm’s internal workflow. We also align on access and security requirements.
Guideline and rejection pattern reviewWe review client billing guidelines and identify the most common rejection triggers.
Submission + monitoringWe submit invoices, monitor statuses, and track what’s pending, rejected, or approved.
Rejection resolution + resubmissionWe troubleshoot, correct, and resubmit—while documenting what changed and why.
Stabilization + training (optional)We can train timekeepers and staff to reduce future rejections and improve first-pass acceptance.
Who this is for
Our Tymetrix 360 support is a fit for:
Law firms with limited eBilling staffing or inconsistent coverage
Firms dealing with high rejection volume or delayed cash flow
Firms with backdated invoices that need structured recovery
Firms onboarding new clients with strict billing guidelines
Firms that want to reduce partner/associate time spent on billing fixes
Deliverables you can expect
Depending on your engagement, deliverables may include:
A consistent submission cadence and documented workflow
Rejection resolution tracking (what was rejected, why, and what was fixed)
A compliance checklist tailored to your client guidelines
A training plan for timekeepers and billing staff (if requested)
Tymetrix 360 support FAQs
Do you replace our billing team?
No. We typically support your existing billing function by handling Tymetrix 360 execution, monitoring, and rejection resolution—so your team can focus on firm-wide billing operations.
Can you help with rejected invoices and appeals?
Yes. We help troubleshoot rejections, coordinate corrections, and manage resubmissions. When appeals are permitted by the client’s process, we support the documentation and workflow required.
Do you help with LEDES formatting and compliance?
Yes. LEDES formatting and compliance are common rejection drivers. We help ensure invoices align with required formats and client billing guidelines.
Can you train our timekeepers and staff?
Yes. Training is available as a separate service. We focus on practical improvements that reduce rejections—narratives, task codes, block billing rules, and common guideline issues.
How quickly can you start?
Internal onboarding can be completed quickly once scope and access are confirmed. Client-side approvals and access timelines vary based on the client and IT requirements.
What types of firms do you support?
We support firms of all sizes, including solo and small firms, mid-size firms, and global firms
Book Your Billing Evaluation
If Tymetrix 360 rejections are slowing down your billing, we can help you stabilize submissions, reduce rework, and improve invoice throughput.
Book Your Billing Evaluation
If you prefer, tell us which clients/matters are in scope and the current rejection volume, and we’ll recommend the fastest path to improvement.